Faccenda Group

faccenda logoFaccenda is a privately owned Food processing Company, established over 40 years ago, and operating from six sites in the U.K.

Faccenda supplies many large supermarket chains and restaurants with their quality products. A requirement for a bespoke Management training course was identified and we were very pleased to provide our customer with the services shown below.

Issues to resolve

  • Provide a consistent approach by all Managers within the Company in all matters relating to Investigations and Disciplinary.
  • Ensure that any action taken by Managers complies fully with employment law and current legislative requirements, to include confidentiality and discrimination.
  • Provide Managers with the information to carry out Company procedures with confidence.
  • Ensure improved relations between Management and Staff leading to better Company performance.

Solution

We were already providing Food Safety and Health & Safety training courses to the Faccenda Group and therefore they also became aware of the Management courses that Premier Training Services are able to offer. We carried out the following:-

  • Attended a meeting with HR to establish their exact requirements.
  • Created a bespoke training session based around these requirements.
  • Provided Managers with the tools to undertake their duties confidently, linking in to best practice, reinforcing Company policies and highlighting the implications, not just those of cost, of getting it wrong.
  • Provided within the training sessions, opportunities for Managers to undertake role plays (optional), based around the issues previously experienced and further relevant thought provoking scenarios.

Five intensive training courses have already been completed with excellent feedback from all concerned. The Managers are now to implement the strategies employed on the training courses and we will follow on with ongoing customer service contact to assess the ongoing effectiveness of our services.

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